A couple of days ago, I got an unexpected call from Shane at Palm Tech Support. He’d heard about my Treo problems from his boss Richard and asked if there was anything he could do to make things right. Long story short, a box arrived this morning with a new Treo 650, replacing the sound-deprived one which I’d had stuffed in a drawer for the past year (and which is currently on its way back to Palm’s repair center).
Whatever problems the 650 itself had, I definitely have to tip my hat to Richard, Shane, and Palm Tech Support. You guys deserve a lot of credit for this one, and it’s the kind of tech support that gets people talking (in a good way!) about you. Well done, and many thanks!
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Which Phone Should I Get? « Release Notes // July 10, 2008 at 2:59 pm |
[...] I’m currently using a Motorola Razr which was razd from the dead by Neil after Carolyn abandoned it as unsalvageable. It replaced my Palm Treo 650, which has been sitting in a drawer ever since it decided that it no longer wanted to transmit sound–a job requirement that, for a phone, is decidedly non-optional. (The Treo 650 I’ve got now is also the 4th of its breed–the previous 3 being warranty-repaired when they all decided to stop working in various ways. Unfortunately, the warranty on Treo 650 Mach IV had expired, and there just seemed to be no sense throwing more money down that particular rathole). Sorry, Palm, but I’m over you. Update: A hat tip to Palm Tech Support. [...]