Bill Gates on Microsoft Usability Frustrations

You’re not the only one frustrated with Microsoft. This from a 2003 email sent by Bill G. himself:

I am quite disappointed at how Windows Usability has been going backwards and the program management groups don’t drive usability issues.

He goes on to rip everything from file naming to the need to call his own contacts in order to figure out how to download Microsoft Movie Maker from the company web site. For UI folks it’s fascinating reading, as well as a cautionary tale of how lots of little annoyances can add up into a full interface meltdown.

Check it all out at Todd Bishop’s Microsoft Blog


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