VacationBlogging: Places to Go in the Southwest?

My family and I are starting to plan out a road trip from San Jose through the Southwest, going as far as Texas. I’m hoping to take son Neil on some college tours, view the Houston Space Center, hit Universal Studios and a few other things, but if any of the folks reading this have suggestions for amazing local things that we shouldn’t miss, please drop me a line at



…And speaking of Music: David Byrne’s “How Music Works”

Son Neil gave me a genius Father’s Day gift: a set of audiobooks, including David Byrne’s “How Music Works”. The book, by the former Talking Heads frontman, is a thoughtful and thought-provoking analysis of how music and people interact, how the business of music is changing, and how technology has shaped music production and recording. He weaves his own experiences writing songs, recording, and performing with Talking Heads, as well as his myriad solo projects.

Byrne’s influences are widespread–sometimes almost bafflingly so–and his career has bounced from minimalist art-pop to afro-cuban-infused dance music to full-blown Latin salsa/cumbia band/singer albums that had to have left more than a few fans of his previous work scratching their heads. That said, he clearly knows his music, and he’s had a lot of time to think about it.

One of the things Byrne has going for him is that–though highly intellectual–he mostly avoids the trap of lecturing the audience about the correct social and political points of view, preferring to ask pointed questions instead of merely browbeating the audience into accepting his views. He’s also fairly objective about the mechanics of the recording industry’s various profit-sharing schemes–warning about the dangers of certain recording contract and advance arrangements, while acknowledging that there are trade-offs in regard to promotional budgets and marketing exposure. In short, that the record business is actually a business, with all sides needing to see advantage in an arrangement in order to succeed. It’s not solely comprised of noble musicians and greedy record company executives–a cartoon view espoused by too many others.

That said, he does allow flashes of anger to color his commentary from time to time, and clearly sees the usual suspects: Bush and Cheney, as horrific people for doing the things that he silently accepts–if a little uncomfortably–from his new hopebringer Obama. He also singles out liberal bete noir David Koch as an awful person for…contributing to the funding of an art center–to his mind, an act of expiation for the moral sins of… he never says. It must be assumed that the crime Koch must be assumed to be atoning for is that of being David Koch. Still, Byrne avoid the sort of long tirades that would turn a musical treatise into a political one, and manages to preserve for the most part, the observational tone of the book.

Byrne comes off as generally insightful, but there are a few suspect bits (were disco mixes actually specifically mixed to sound good on amyl nitrate?) and he credits the “disco sucks” feeling on anti-gay and anti-black sentiment on the part of traditional rock and pop crowds. I have a far less sinister explanation from my personal experience as a teen at the time in question. The modern racism/homophobia explanation is revisionist nonsense. None of the people I knew were the slightest bit concerned with it being “black music” and most of us didn’t really know what gay was–much less have a phobia of “gay music”.  We simply didn’t want to have to look like idiots trying to dance in front of girls.

Sure, most of us jeans-and-t-shirted young men could emphatically head-bob and even do a slow foot shuffle when we were really getting into the latest Led Zep or Van Halen tune, but the idea of having to bust out some sort of shiny clothes and play Jr. John Travolta on the dance floor was frankly terrifying to us. Girls will  happily dance to anything (and look great doing it), but competing in this brave new musical arena involved a host of new skills that few of us were equipped for, and at which we knew we were unlikely to succeed.

We welcomed disco about as much as union auto assemblers welcomed industrial robots. And the auto assemblers wouldn’t have to face the additional humiliation of having the girls they’d been oogling laughing at them, then going home with the robot. Little wonder that the idea of slam dancing or headbanging seemed infinitely preferable to many of us. There’s no need to invent a motive of racism or homophobia for male teens, when sheer terror of looking bad in front of girls was a near universal phenomenon of the times.

Politicians are Evil Bastards. Amateur Politicians are Even Worse

Facebook has become a minefield of political vitriol, where all too frequently, I have to brace myself for some random bit of highly heated (and repeated) political propaganda making the rounds whenever I want to merely stop by and see what my friends are up to.

Most of the time, there’s just no sense getting into things with friends–after a youth where I delighted with mixing it up with friends over matters politic, I’ve gradually come to recognize the wisdom that politics, sex, and religion are not topics for polite conversation.Nobody’s mind ever gets changed in an online political discussion, and the discussions that follow inevitably generate more heat than light–and risk straining friendships held together by too-delicate strands strained by time and distance.

Every so often, however, I do the foolish thing and respond to some new political meme being circulated by a friend I consider generally reasonable, in the hopes that I can point out that some “shocking new study” originated by an advocacy group is little more than lightly disguised propaganda before it gets circulated enough that it passes into group memory and morphs into common knowledge. After which point, it will be repeated endlessly, no matter how many times calmer heads point out that there’s no basis in fact for the now “unshakable fact”.

In the best case, wading into these things gets folks to slow down and consider for a moment whether 1 in 3 women on college campuses is actually raped; whether 1/2 the garbage in the world is actually generated by America, etc. etc. etc. We never run out of invented and easily disproved statistics which much of the world is absolutely certain are true, because people they trust told them so. The malevolent bastards in politics and the media invent phony “wars on women”, “attacks on the environment”, “racist conspiracies” and countless other crimes against all that is good because they know that the mere thought of someone doing such things makes us angry. Any when we’re angry, we seldom stop to think whether the attack in question is actually what they say it is.

Politicians lives are built around spreading despicable nonsense like this, and the more they can rile us up and get us mad at “those evil <members of the other party>” who apparently exist to commit every societal ill for the sheer fun of it, the more we get out to vote for them, the more we send them money, and the more we pass their crap along on Facebook.

At least (most of) the politicians–and their adjuncts in the various media outlets which act as their propaganda arms–know that the full truth is at best far more complex, and too often, completely the opposite of what is being stated. They lie for the power it brings them, and they like the fact that it pits normal folk against each other by labelling half of them as enemies. It’s called “energizing the base”. J.A. Schumpeter put it best when he famously stated, “The first thing a man will do for his ideals is lie.”

But for the “civilians” who are not professional members of a political party, advocacy group, or media outlet, we’re far too uncritical when we pass along things that we’re told are true by these same outfits. We trust that the media have actually vetted the facts, so we’re outraged by the insensitivity of friends who might have managed to get a different part of the story in our increasingly partisan and one-sided media culture.

Too often, when friends say something we disagree with, we don’t ask, “What makes them say that? Have they heard a version of the story we haven’t?” but instead assume that however well we thought we knew them all these years, they must have secretly been, “one of THOSE folks” who are ignorant/evil/racist/homophobic/etc. all along. In a worst case, friendships of years have been dismissed in an instant over opinions on some political talking point. More frequently, folks simply “tribe up” with similar-minded folks and repeat each other’s never-questioned viewpoints, or learn to shut up and not say anything at all. In all of these cases, the politicians win, and normal people lose.

We shouldn’t play their game. If you hear a fact that’s “too good to check”, ask yourself how the other side would argue their point of view. In today’s world, even major media outlets will monolithically present only one side of a story, and much of what we “know” about a side’s point of view comes not from listening to that side, but by listening to what ideological opponents of that side say their point of view is.

As an example, ask a Tea Partier what he cares about, and you’ll hear a lot of talk about controlling government spending and adherence to constitutional law; Ask a member of far left what Tea Partiers stand for and you’ll hear a lot of talk about hating blacks and poor people. Similarly, ask a Democrat what they care about, and you’ll hear talk about empowering the underprivileged and controlling the abuses of business; ask a member of the far right what Democrats care about, and you’ll hear about class warfare, taxation, and using the power of government to reward special interest groups. When the news media you listen to report only stories which sound exactly like the talking points of the people standing against one group or another, you’re not likely being fed a straight story.

Over time, you’ll amass countless “facts” put out by these same media which support the narrative, and if you never do the legwork to authenticate them with either original source material or the statements of the other side, you’ll find yourself hitting the “Unfriend” button the next time an acquaintance with a different view on plastic bag bans voices a concern, since only a monster could not want to ban plastic bands when you know that a gigantic mass of plastic bags the size of Bulgaria is killing the whales After all, the Surfrider foundation had that heartrending animation of the whale beaching itself on the floating refuse island, and you’ve heard numerous media outlets confidently report that we’ll destroy everything if we don’t “Ban the Bag”. The same outlets never take down the whale animation after the scientist behind the “100 million tons of plastic garbage in a giant floating island”  theory later recants and revises his estimates down to something more like 7,000 tons…oh, and it seems the sun was breaking that up into tiny particles, much the same way it disintegrates any plastic toy left out on my back deck for a couple of summers.

My latest wade into the treacherous waters FaceBook politics ended on a happier note than some. Cooler heads kept the conversation respectful, although it was clear that our worldviews–shaped by the media we’d been fed–couldn’t have been more different. And although politicians and their media counterparts seem to exist to tear people apart, I’m reminded that there are still things: family, kids, or a shared love of Rush albums–which bring us together–even when the same folks would normally be on the opposite side of the latest political meme-war.

Politicians are evil bastards. We should always be willing to stand up for what we believe, but we lose our humanity when we let ourselves be so easily manipulated by people whose job routinely involves playing games with the facts to gain power.


Constantine Trailer

Huge fan of the comic… hope to heck they don’t make the same hash of it that they did with the atrocious “Constantine” movie.

Beerblogging: The Fullers ESB Clone

3:31pm: It’s a bright, shiny California day and I’m giving a second shot homebrewing a Fullers ESB clone which I’m fancifully calling “Vigilante ESB”, and the last batch of which my dad called “paint thinner.” I swear it really wasn’t that bad. In any case, Carolyn and I sucked down all five gallons of it in record time the last time my beer critic father was here visiting.

3:33pm: Poured myself a glass on my previous effort at Pilsner (which I’ve dubbed, “PGP: Pretty Good Pilsner”) to drink while brewing. In truth, the “Pretty Good” label was stretching things a bit, but at least it’s nearly all gone. Clearly I’ll drink darn near anything.

4:12pm: Kitchen and equipment cleaned and sanitized and 6.5 gallons of filtered water is in a carboy with a Campden tablet added to dechlorinate it.

4:14pm: Heating up 3.5 quarts of water to 175 degrees. The recipe calls for a ridiculously specific 3.4 quarts, but really, who are they kidding?

4:21pm: The recipe calls for 1 lb 2 oz (Again with those ridiculously specific measurements!) of English Pale Ale malt and 1 lb 2 oz (augh!) of Crystal Malt. I have a pound of Crisp’s Caramel Malt and a pound of something called Glen Eagle’s Maris Otter. It must be English, because nobody else would come up with a name like that. In any case, it’ll have to do.

4:38pm: Water’s at 170 degrees, so I’m turning off the heat, dumping my grains (the Caramel Malt whatever the Otter thing is) into a grain bag, and letting them steep for 45 minutes.

4:40pm: Throwing on “30,000 Feet Over China,” the little-remembered debut album from The Passions. It’s an old transfer from vinyl, so it should be just about 45 minutes long.

4:41pm: “I’m in Love with a German Film Star” starts up. The guitar line still sounds great.

4:43pm: Topping up my Pilsner. It really does taste better the more you drink of it.

4:47pm: Cleaning off the jets on my propane burner. Last time I used it, it generated so much carbon residue on the brew pot that I wouldn’t have lacked for art supplies had I decided to ditch interface consulting and embark on a new career as a charcoal and pencils artist.

4:54pm: Moving the party outside. Fired up the burner and have 5 gallons of water slowly working its way up to a boil. Me, my Pilsner and the rest of the ingredients are now enjoying a sunny day listening to forgotten 80s pop, and waiting for water to boil. Life could be a lot worse.

5:01pm: Being driven slightly mad by how interchangeable the bass line from Magazine’s “The Light Pours Out of Me” is with the one on “Small Stones,” the 5th track of the album. Time to top up my beer.

5:05pm: Note to self. Next time, do not let Pilsner sit in the kegerator at 30 PSI for a week. Result is less “briskly refreshing drink” and more “foam monster from hell”. Cleaning up mess now…

5:12pm: Have tried once again to top up beer only to receive about half an ounce of beer and 5 inches of foam. Daughter Kelly has noted my dilemma and asks I plan on drinking straight from the overspill pan. I give her the evil eye while staring dejectedly at my glass overflowing with foam.

5:20pm: The “30,000 Feet over China” album is over. You gotta be kidding me. An album that’s only 40 minutes long??! In the modern age of CDs and digital downloads, you’d never get away with that! People today demand value!

5:21pm. Throwing on The Kaiser Chief’s “Employment”. Huh…looks like it’s only 45 minutes long. Err…never mind…

5:33pm: Have rinsed off the grain bag that’s been steeping with a couple of quarts of hot water from the main brew pot, then added the “tea” I’ve been making to the main brew pot and bringing it to a boil. Have discovered two pro tips for this part of the process: (1) having one of those pots with a colander attachment you can insert is super useful for rinsing the grain without burning the skin off your arm with the boiling hot water you’re playing with, and (2) having an over-stove microwave gives you a dandy handle to tie the grain bag from to drain it afterward.

5:41pm. It’s boiling. Now time to add the first ounce of hops and two pounds of dry malt extract.

5:50pm: You know that moment when you encounter some unmistakable truth about life…some instant of clarity which told you that what you were experiencing was a Really Important Thing that you should never forget, lest wisdom be lost forever? The Buddhists call this “tonkyo”–I understand it means “sudden wisdom”, but it always sounded like onomatopoeia for the sound the universe makes as it whacks you upside the head and tells you to get a clue fer crissake.

So it was when I attempted to add the 2 pounds of dry malt extract to a nearly full pot of boiling water and had about a half gallon of it instantly boil over the side in a vast sticky mess.

Future Me: next time PLEASE remember to reduce the heat before doing this step. Either that or hold back about a gallon of water from the boil. Either one. Really. Take your pick. No pressure, just one or the other OK?

Meanwhile, I’ll be hosing down my suddenly sticky deck.

6:09pm I have 45 minutes to wait until I add the next ounce of hops, 1 pound  5 oz of corn sugar, along with 4 lbs of light liquid malt. The total boil time of this thing is an absurdly long 60 minutes, and the Kaiser Chiefs have just ended.

This leaves me with an existential dilemma. The “wort” as they call the stuff which I’m currently mixing up, is a primordial chemical soup, and it’s no doubt picking up the essence of everything around it. This is the same theory that says that if you play classical music for plants, they’ll grow up straight and healthy, but if you play Van Halen for them, they’ll all turn into stunted shrubs smoking dope behind the boys locker room.

If I throw on something like P.I.L. as the next album, will my ESB inevitably become Especially Extra Special Bitter? Then again, if I put on some slick 80s new wave, might the treacly synth music rob my brew of its necessary character?

I ultimately decide on Reggie and the Full Effect’s “Songs not to Get Married to”–an angry pop album from a punker with the heart of a poet. That’s a beer I can believe in.

6:33pm. Time for the final addition of another ounce of hops, a big pinch of Irish Moss to help the beer settle,  3 lbs. of Alexander’s Pale Malt Extract, and 1 lb, 5oz of corn sugar. I learned the hard way from my previous “Dark” [read: burnt] Kolsch that I should definitely remove the brew from the heat before adding in the liquid extract, as it otherwise goes straight to the bottom and burns instantly.

6:45pm: Waiting for it to come back up to a boil for the final 15 minutes, and reflecting on the fact that this is the one beer I’ve ever made that actually calls for adding MORE THAN A POUND OF SUGAR to the wort itself. This will eventually all get converted into alcohol by the yeast, but this sucker is going to kick like a mule.

6:52pm: Ten minutes left in the boil, but I’m on the end of the Reggie album. Rather than risk any off musical flavors making their way into the blend, I’ve decided to loop the final song, the heart-wrenching, “Playing Dead” until it’s done. If the beer winds up anything like the song, it’ll be a good brew for crying into.

6:56pm: Nearly showtime. Have filled the sink with ice and cold water, and have my wort chiller (a big mess of copper tubing you run a garden hose through like a giant-sized computer water cooler) ready to go. “Playing Dead” is on its third play, and I briefly considered switching to Johnny Cash’s “Hurt”, but a beer that steeped in sadness would be guaranteed undrinkable. The key is to balance the angry with the sad with the sweet. Good beer, like life, is a delicate balance.

8:30pm: Bedtime stories have been read to Kelly who, after much protesting, is off to bed. Meanwhile, the beer’s cooled down, siphoned into the carboy, topped up with filtered water, and had the yeast added in and the stopper inserted. In a couple week’s time, I should know if this batch is anything like drinkable. Given how provably low my bar for this is, I give this batch about a 50:50 chance.

Bit Rot, Housecleaning, Experience Compression, and Personal Reinvention

Ever feel compelled to do something, then wonder in the middle of things why the heck you’re doing it? It’s been that way for the past month with me and housecleaning–or rather, the throwing away of old stuff.

Not that I’m all that messy of a guy in the first place (my folks might disagree), but I’ve been on an absolute tear lately to throw away objects from my house and office. In the past month, I’ve filled a couple of dumpsters worth of discards, and have donated dozens of bags of books, housewares, and other belongings in a seeming effort to reduce my two story house to something more like the domicile of a Swedish architecture student, or possibly a Trappist monk (albeit one with a taste for music gear and the odd leather sofa).

I also felt the strong compulsion to finally do something about the 300 or so cassette tapes–mostly of old time radio shows like Suspense and The Shadow–which had been staring at me from my office bookshelf for the past four years. Grabbing a high-end dual cassette deck I’d used ages ago for studio applications, I proceeded to hook it up to my office computer’s sound card with a grim resolve to slowly and painstakingly transfer each of the shows to digital form. Suddenly, however, the tape transports of both decks seized up and refused to eject or let go of the tapes. I took a brief look on Craigslist to see what it would cost to get a new tape deck, then looked around online for digital replacements for the shows and discovered that others had already striped enough Old Time Radio (“OTR” to the fans) up to the internet to last me multiple lifetimes. Without looking back, both the malfunctioning deck and the hundreds of tapes hit the office garbage.

The guys at the Human Computing also got dragged into the act, as their old boss returned and immediately started shifting around uncomfortably wondering why this cluttered office space no longer resembled the glass-and-steel design office he’d imagined when we first moved into the place. After a big push to catch up on filing the hundreds of comics that were laying about and clearing down all the front desk surfaces, the guys and I laid into the storerooms and back office this week, clearing out further dumpster-loads worth of excess shipping boxes, comic giveaways from years past (there are still about 500 copies of Jesse James’ Marvel giveaway in the dumpster outside our office if anyone wants them), wonky old office chairs, and even the giant trade show light panels that I so proudly designed eight years ago, but which no longer fit in with our current Comicon setup.

At some point in  this frenzy of destruction, I started to ask myself why? Sure, the house and office were messy and needed a good cleaning, but some deeper animating factor seemed to be behind it all, or I wouldn’t be taking quite so much glee in seeing my formerly treasured belongings hauled away. It also wasn’t so much that I was becoming an acetic and eschewing all worldly belongings, or I wouldn’t have similarly spent so much time in the past weeks updating studio equipment and replacing old office chairs with cool new ones.

No, the real reason for all this is that I’ve been feeling in need of a bit of a reinvention. It had been far too long since I’d really looked around at the various objects in my life and asked whether the promise they held was still part of the life I had now or wanted in the future. Sure I’d spent hundreds of happy hours listening to those old cassette tapes, but would they hold the same magic after hundreds more hours spent remastering them digitally, or would I be better off simply declaring the project done and moving on? Similarly, I’d once been proud as anything at the sounds I’d conjured out of my now vintage studio effects, but would it feel just as good doing the same thing again? Or was it time to move on, use more modern tools, and make something new?

Computer geeks have a term for programs that once worked perfectly, were stored on viable media, but which suddenly become crashy and glitchy when loaded up again after several years. They say they’ve suffered from “bit rot”. In truth, the programs haven’t changed–they have exactly the same 1s and 0s they had when they were stored away long ago. What happened is that while they were gathering dust, the world around them changed. Computers got new hardware and new operating systems–countless little updates that kept them vibrant and alive while the old programs stood fixed in time. Then one day, in a fit of nostalgia, you try to load up the old CD-ROM only to discover that it doesn’t work anymore. It had become incompatible with the new world not because it had changed in some way, but because it had stayed exactly the same.

I’ve been so busy living my life away from some of my belongings that by the time I looked back, it didn’t make sense for me to own them anymore. Those books; that formerly favorite (but now worn-looking) shirt; even those giant light panels–the question was not “had I loved these things?” but “what role were they going to play in my life going forward?” A lot of things made the cut, but a lot of other things headed to the charity shop, went home with friends, or simply hit the dumpster. I don’t have infinite space to store things in my house or office, and everything I keep has to earn its place. Without this sort of periodic housecleaning, the weight of my past dreams starts to crowd out the room I need to live my current ones.

But what do you do about nostalgia? Does clearing out room for the future mean that you have to mercilessly cut yourself off from your past? I’ve hit on a partial answer, which I suppose might be called experience compression.

Just like I might archive old computer files into a big .zip file in case I ever need to get back to them, there’s often a way to leave myself a way to go back to visit my past without it actually taking up much room in my current life. For instance, I’m writing this post not a dozen feet away from a MAME arcade machine (an old computer in a video game cabinet running the “Multiple Arcade Machine Emulator”–MAME–with real arcade buttons and joysticks, and the ability to run hundreds of old games I loved from back when I was a teenager). Similarly, I can now leave myself open the option to revisit a rackload full of old studio effects and sounds via software that runs in no physical space at all on my computer; or pull any album from what was once a bookshelf full of CDs from my MP3 library.

The internet is a wonderful source of “offline backup” should I want to relive the past, as virtually any old book, song, or movie from years ago likely exists in readily accessible digital form, or can be acquired quickly at a relatively low cost to that of storing the same object for years on the off chance I’d want to visit with it again. I don’t need to store things that I can reach out and acquire on short notice at an affordable price. And knowing this makes it possible for me to let go of things I might otherwise hoard.

My wife Carolyn once asked me why I wanted what she considered to be a big house. To my way of thinking, I didn’t want a big house, I wanted a big life. I told her I thought a house was a space for storing dreams, and I just wanted a house big enough to hold all of mine.

Home Studio Housecleaning Heck and Terrible Tech Support

Since I’ve recently left my job as UX Practice Area Lead for Slalom Consulting, I decided to use some of the three or four hours I’m no longer spending driving back and forth to San Francisco every day toward more creative endeavors. Specifically, I decided it was well past time to revitalize the home recording studio I first built in the early 1990s, but which has seen precious little use as such in recent years.

The good news is that the drums, guitars, wires, and amps have weathered the test of time more or less unscathed. The real problem is that everything electronic has more or less gone obsolete in just a few short years since my last abortive effort to update things.

Some of this was to be expected: my proudly blinking rack of digital signal processing effects had already been consigned to back-up duties a decade earlier when digital signal processing software plugins became the norm. Likewise, the PCI-based Mac at the heart of my recording system was long ago replaced by a PC that was approximately 20 times its speed…only to have that in turn replaced by a lithe MacBook Pro. With those changes came hundreds of dollars of necessary upgrades to software, along with endless hours of driver installations, software activations, and more.

Where I stepped deep into the suck however, was with the expensive gear I’d bought just three years ago to run audio and MIDI signals. Both devices turned out to be complete lemons: and are now obsolete or malfunctioning, and the manufacturers seem determined to add to the damage with terrible technical support policies.

Most vexing of the two device was my M-Audio Fast Track Ultra, a device which is used to record and playback multiple channels of digital audio at once–the heart of a modern recording project. I’d used the device just a couple of times before on some podcast-style projects in my office, and was really looking forward to finally hooking it up to my downstairs recording setup. But no sooner was it racked up and powered on in my studio, than it started emitting a steady “pop-pop-pop-pop” and blinking all its console lights every half-second in a mad digital version of a grand mal seizure.

Sadly, this appears to be a known manufacturing defect with this device, as a notorious YouTube video and numerous exasperated support threads acknowledge. (To see how widespread the defects with this unit are, check out eBay’s listings for the device: there are far more broken ones for sale than working ones).

Almost as disappointing was the saga of the MidiMan MidiSport 8×8 controller I bought in 2007 to replace my aged Opcode Studio 5 MIDI Interface. Having suffered through the endless workarounds required to adapt the ancient serial standards and drivers for that older piece of gear, I’d been relieved that the new controller would use the familiar USB interface, thus ensuring a long life of compatibility for the undemanding task of spitting out MIDI note messages to my rack of vintage synths and samplers.

Unfortunately, that “long life of compatibility” was to be measured in hamster years. It turns out that the MidiSport interface I bought was incompatible with the USB 3.0 ports on my MacBook Pro. “Not to fear!” I thought, as I whipped out the USB 2.0 hub I’d used to solve a similar compatibility issue with guitars in Rocksmith recently. Only then did I also learn that the MidiSport is possibly the only USB device I’d ever heard of that is incompatible with the use of USB hubs(!). Oh yeah, and it’s incompatible with Mac OS 10.9 (“Mavericks”).

I later learned that MidiMan had been retired as a brand, and was actually owned by…M-Audio(!) M-Audio, in turn was sold in 2012 to InMusic, although some of the software (such as ProTools) and audio hardware (my forlorn Fast Track Ultra) were taken on by Avid.

“But heck, at least I’ll call tech support to ask them if they’re planning an update” I thought as I stared forlornly at my persistently blinking Fast Track Ultra and my never-to-blink-under-any-circumstances MidiSport 8×8. “I mean, they can’t just leave folks stranded, since these are mainstream prosumer interfaces bought by thousands of musicians–most of which use Macs, and most of those who’ve probably taken Apple up on their free upgrade to Mavericks. If they don’t have an upgrade out yet, it’s probably in the works…”

If only.

When you’ve blown several hundred dollars on hardware that’s gone obsolete or malfunctioning a very  few of years later, it turns out that there’s one trick that a truly determined company can use to make your life even more miserable than abandoning you with a useless product. That trick, my friends, is to refuse to pick up the phone or answer your emails unless you’ve paid an additional fee for the privilege of receiving technical support for your product.

Avid–who now owns the M-Audio sound hardware products including Fast Track Ultra, calls their tech support their “Customer Success Department”. This “Success Department” has a nearly impenetrable phone tree which screens away all who don’t have a “valid support subscription”, although they helpfully direct you to their online webstore where you can purchase a “one-time support code” to get a single question answered–for prices ranging from $14.95 to $79.95 depending on the product. Yes, to even ask if they knew why my interface was malfunctioning, they wanted me to pay an additional $14.95.

After an hour of hunting around and waiting, I did actually manage to contact the hardware repair department of Avid without paying extra for the privilege. It was little use, though, as they told me that the hardware repair to fix my defective unit would cost nearly was much as the original unit–with no guarantee that the underlying defect would be addressed.

Dejected, I tried one last desperate phone call to the folks who now owned the future of my MidiSport. They just call their technical support department the “technical support department”, but after another phone tree, I was told that if I wanted to actually talk to their technical support, I’d need…you guessed it… to buy a support incident or contract.

I hung up.

My obviously hardware-defective Fast Track Ultra is now in my office garbage can, since I can’t bring myself to inflict it on others–even for the sake selling it for parts.

My MidiSport 8×8 will be on eBay within the hour. I hope I manage to reclaim at least a few of the dollars from that lost investment selling it to a person with an older computer and a lot of MIDI gear.

And after a big dent to my credit card (and a lot of calls to confirm compatibility with the manufacturer), I’m going to try it all again with a new set of interfaces from MOTU. Wish me luck…

…I have a feeling I’ll need it.